Professional Experience
-
Dell Technologies – Senior Technician, Technical Support
July 2024 – October 2024
✓ Delivered advanced technical support via chat, resolving complex issues related to Dell products.
✓ Utilized diagnostic tools for problem analysis, ensuring efficient IT resolution.
✓ Maintained high customer service standards and drove operational excellence through proactive case management. -
SolutionBuggy – Software Developer (Intern)
February 2023 – April 2023
✓ Migrated the official SolutionBuggy website to Laravel 8.0, enhancing backend functionality.
✓ Contributed to frontend improvements using ReactJS.
✓ Collaborated with the backend team on database management, email systems, and payment confirmations.
Projects
Skills
Diagnostics Support
- Dell Diagnostic Tools
- Hardware & Software Troubleshooting
- Live Chat Support
Web Development
- HTML, CSS, JavaScript, ReactJS
- PHP, Node.js, Laravel 8 & 9
- MySQL, MongoDB
- RESTful APIs, Docker
Software Development
- Java, Python, C++, R, C
- TaskCLI, CLI Tools
- Git, GitHub, VS Code
AI and Machine Learning
- NumPy, Pandas, MLflow
- H2O.ai, Google AutoML
- EDA Tools (Pylytics)
Communication
- Customer Service & Technical Explanation
- Team Collaboration & Agile
- Documentation & Reporting
Education
- Bachelor's in Computer Applications – Presidency College, Bangalore – 93.52% (Gold Medallist)
- Higher Secondary – St. Teresa's School, Kolkata – 95.25%
- Secondary – St. Teresa's School, Kolkata – 94.2%
Research
A Report on the Current and Future Applications of Blockchain Technology Beyond Cryptocurrency (Under Internal Review)
This article explores the innovative applications of blockchain across industries. Conducted in-depth analysis and literature review, highlighting blockchain’s potential to revolutionize sectors such as supply chain management, healthcare, and finance. Collaborated with a team to develop comprehensive findings and theoretical models.
- Reviewed blockchain’s origin and growth from Nakamoto's vision to global adoption.
- Explored use cases across finance, healthcare, real estate, and supply chains.
- Studied integration with IoT, AI, and edge computing for smart systems.
- Analyzed regulatory gaps and global coordination challenges.
- Recommended action: invest in R&D, education, and pilot collaborations.
About Me
I am a creative software developer with a firm grasp of full stack development as well as emerging AI and web technologies. Through practical experience using languages and frameworks (JavaScript, PHP, Laravel, React, Python, and Bash) I excel at building scalable back end and front end systems. Furthermore, I have experience embedding and utilizing artificial intelligence/machine learning (AI/ML) models as part of applications for solutions to real world problems - whether that is workflow automation, improving behavior of users, or generating intelligent insights.
Before becoming a software developer, I was a Senior Technician with Dell Technologies, supporting enterprise-grade systems and developing the capabilities of being calm under pressure, comprehensive view of the customer, and the ability to design accurate solutions for user-centric solutions, all of which is crucial in a stressful environment.
Alongside my technical capabilities, I have a strong sense of curiosity about everything I do in technology that generates measurable value. Whether contributing to open-source tooling or working through the product development lifecycle from practical implementation ideas through delivery, I offer a unique blend of creativity, commitment, and collaboration to any project I engage with.
Contact Me
I would love to hear from you! Please fill out the form below to get in touch.